Refund policy

For Birthday Party Package Refund:

You have up to 48 hours before your event to cancel without incurring fees for the majority of reservations. A full refund will be processed on your selected payment type. Please allow up to a few business days for the refund.

Cancellations that are less than 48 hours will incur to a 25% cancellation fees. (exceptions include: weather related conditions)

To Alter the Date:

Rearanging the date of your party is free of charge up to 24 hours before the event. We will make every effort to reschedule your party based on your needs and keeping in mind our availability.

Package Modifications:

If you need to make any changes to your package such as group size or activity add-ons, then we are happy to accommodate this request within a 48 hour period. We will also give you back the difference of the cost.