Refund Policy

Package Modifications:

If you need to make changes to your package, such as adjusting the group size or adding activities, we are happy to accommodate your request with at least one week's notice, as long as it is feasible.

Birthday Party Refunds in Vancouver:

Cancellations made more than 72 hours before the event: Eligible for a full refund to your selected payment method.

Cancellations made between 48 to 72 hours before the event: Eligible for a 50% refund.

Cancellations made less than 48 hours before the event: Not eligible for a refund, but a rescheduled date can be offered.

Please allow up to a few business days for the full refund to reflect on your account.

Birthday Party Refunds outside of Vancouver:

Cancellations made more than two weeks before the party date: Eligible for a full refund.

Cancellations made with one to two weeks' notice: Eligible for a 50% refund.

Cancellations made less than one week before the party date: Not eligible for a refund, but a rescheduled date can be offered.

Applicable to all locations:

If a party needs to be canceled at the last minute due to unforeseen circumstances, such as weather-related issues or the birthday child's illness, we can offer a rescheduled date.

Partial refunds may be issued in rare cases where an activity included in the package could not be completed. While these situations are uncommon, refunds will be provided as appropriate.